Ff14 Privacy Policy — How We Protect Your Information
Your privacy is a priority at ff14. This policy clearly outlines what information we collect, how it is used, how we protect it, and what rights you have as a user in Malaysia. Please read it carefully before using our platform.
Effective date: 1 January 2026. This policy is subject to periodic review.
Information We Collect
When you register and use the ff14 platform, we collect various types of information to ensure our services run smoothly, securely, and in line with your needs.
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and manage your account on the ff14 platform.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and screen resolution. This helps us optimise the user experience across all devices, particularly the Android and iOS smartphones most commonly used by users in Malaysia.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we may collect information related to your chosen payment method, such as bank account numbers or digital wallet details. We do not store credit or debit card numbers directly — all sensitive payment data is handled by authorised third-party payment providers.
Usage & Activity Data
We record information about games played, bets placed, active session times, and interactions with platform features. This data is used to enhance the user experience, detect unusual activity, and meet internal compliance requirements.
How Your Information Is Used
Ff14 uses collected information only for legitimate purposes directly related to platform operations. We do not sell or transfer users' personal information to third parties for marketing purposes without your consent.
- Verifying user identity and processing account registration.
- Processing MYR deposits and withdrawals safely and efficiently.
- Sending important notifications related to your account, active promotions, and platform updates.
- Detecting and preventing fraud, hacking, and activities that violate our terms of use.
- Improving service quality based on aggregated usage pattern analysis.
- Complying with applicable legal obligations and regulatory requirements in Malaysia.
We only process your information where a valid legal basis exists — whether based on your consent, contractual necessity, the platform's legitimate interests, or a legal obligation.
Cookies & Session Tracking
The ff14 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our site.
The types of cookies we use include:
- Session cookies: Used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings and display preferences so you don't have to reconfigure them every time you visit.
- Performance cookies: Collecting anonymised information on how users interact with the platform to help us identify areas for improvement.
You can control or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of the ff14 platform, including the ability to stay logged in.
Data Storage, Security & Sharing
How We Protect Your Data
Ff14 implements robust technical and organisational security measures to protect users' personal information. All data transmitted between your device and our servers is protected with SSL encryption. Databases storing sensitive information are encrypted and accessible only to authorised personnel.
We retain your information for as long as your account remains active and for any period required by law or legitimate business purposes following account closure. When data is no longer needed, it will be securely deleted or anonymised.
Sharing with Third Parties
Ff14 does not sell users' personal information. We may share necessary data with selected third parties only in the following circumstances:
- Authorised payment service providers for processing transactions in MYR.
- Technical service providers that support platform operations, subject to strict confidentiality agreements.
- Regulatory authorities or law enforcement when required under Malaysian law.
All third parties we engage are required to uphold privacy and security standards consistent with ff14's policy.
Your Rights as a User
As an ff14 platform user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. This request can be submitted through our customer support.
- Right to Rectification: If you find that your information is inaccurate or incomplete, you can update it directly through your account settings or by contacting our team.
- Right to Erasure: Under certain circumstances, you may request that your personal information be deleted. Such requests will be processed taking into account any legal obligations that may require us to retain certain data for a specified period.
- Right to Withdraw Consent: You may withdraw your consent to data processing at any time. This does not affect the validity of any processing that took place prior to withdrawal.
To submit any request related to your privacy rights, or if you have concerns about how your data is handled, please contact the ff14 support team by email: [email protected]. We will respond within five business days. You may also refer to the FAQ us for further guidance.
Ff14 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Any material changes will be communicated via in-platform notifications or to your registered email address. Continued use of the platform after changes are published constitutes acceptance of the updated policy.